Folder Hosting ®

FAQ

Purchase Questions
Domain & Name Servers (DNS) Questions
Security Questions
Account Management Questions
Email Questions
FTP Questions
MySQL Questions

Purchase Questions

[Q] What methods of payment do you accept?
[A] We accept Visa & Master Card. For checks or money transfer, please contact sales@folderhost.com.

[Q] Do you charge any setup fee?
[A] No, setting up the account is free of charge.

[Q] How is my order confirmed?
[A] After submitting the order three e-mails will be sent to the e-mail address specified in the order form:
   1) Order reception confirmation
   2) Payment reception confirmation
   3) Your account settings
Please store those e-mails for future reference.

[Q] Can I pay on an annual, semiannual or quarter basis?
[A] Yes, but you should contact sales@folderhost.com for details.

[Q] When my account is activated?
[A] We try to activate accounts within a few hours, however our guarantee is 24 hours after the payment reception.

[Q] What if I am not satisfied?
[A] First payment is charged a month after the account activation. If you request account termination before that time, we won't charge anything.

[Q] Do you place adds (pop-ups, banners etc.) on my site?
[A] No.

[Q] How do I contact Folder Hosting support?
[A] You may contact our support team by e-mail or by phone.
The information about contacting the support can be found at http://www.folderhost.com/support.php.

[Q] Where can I read the Folder Hosting's Terms Of Service?
[A] This may be viewed at http://www.folderhost.com/terms.php.

[Q] Can I resell disk space purchased with my account?
[A] For security reasons we forbid reselling your web space.

[Q] Do you provide Windows hosting?
[A] At present, we only provide Linux hosting. However, we provide an option to make your web-site case-insensitive as it were on Windows hosting

[Q] Can I increase or decrease the disc space/number of databases/number of domains for my account at later times?
[A] Send an e-mail to support@folderhost.com describing the desired changes. Please include your username in your e-mail. Within 24 hours you will receive a confirmation e-mail with a link for submission your order.

[Q] What features do I get with my account?
[A] We support many features, among them:
   1) Private CGI-BIN
   2) Perl
   3) PHP/MySQL

In the nearest future we plan to support ASP, Python and PostgresSQL.

[Q] Do you provide backups?
[A] Our backup system is designed primarily for fast recovery in the event of any data storage failures on our own servers. If the client desires to restore a specific file he have deleted manually, we will try to restore requested file from our backups for additional fee. However, we cannot guarantee that the file will be restored.

Domain & Name Servers (DNS) Questions

[Q] Who is responsible for registering/transferring my domain?
[A] If you have registered your domain earlier then your're responsible for configuring your registrar with our name servers. If you require an assistance, out support team can help you with this process.

You can also ask us to find and register an appropriate domain for your site.

[Q] What are the addresses of your name servers?
[A] Currently we have two name servers:
ns1.folderhost.com = 199.203.20.1
ns2.folderhost.com = 199.203.20.2

Security Questions

[Q] What makes your shared hosting secure?
[A] All servers at Folder Hosting are configured with suExec and suPHP thus all your scripts will be executed under your user permissions only.
In such design even if someone's account is cracked or stolen then it will affect that account only.

[Q] What is suPHP?
[A] suPHP is a tool for executing PHP scripts with the permissions of their owners. It also allows to specify separate configuration files for different users.

[Q] What permissions should I give to my files/directories?
[A] The most preferable permissions are the following:
   for directories - 0750 (rwxr-x---)
   for read-only files - 0440 (r--r-----)
   for read/write files - 0640 (rw-r-----)
   for cgi scripts - 0550 (r-xr-x---)

[Q] Do you have a firewall?
[A] We have two firewalls:
   1) the hardware firewall on our ISP allowing just certain types of incoming connections
   2) the iptables configured against scanning attempts, DoS and some types of DDoS attacks

[Q] How do you track possible hacker attaks?
[A] We have two intrusion detection systems, which run in the background and examine LOG files of web/ftp/mail servers & firewall. When some suspicious event is detected the system sends an alert to the support team. Each alert is thoroughly examined and needed actions are taken.

Account Management Questions

[Q] How do I manage my account settings?
[A] Click on the "Client Area" in main menu. Then go to the "Account Configuration", enter your username/password and submit the desired changes.

[Q] What options can I change in "Account Configuration"?
[A] You can request the following changes for your account:
   1) Add/Remove a new site (the maximum number of allowed sites per account is defined in purchased hosting plan)
   2) Add/Remove a new domain alias to existing site (the maximum number of allowed aliases per account is defined in purchased hosting plan)
   3) Add/Remove a new directory alias
   4) Specify a page for any http error
   5) Enable/Disable ftp access to any web-directory
   6) Enable/Disable ftp anonymous directory
   7) Add/Remove a new e-mail domain
   8) Add/Remove a new e-mail account
   9) Add/Remove a new MySQL database

[Q] Why my changes are not applied immediately?
[A] For security reasons any access to low-level configuration settings is prohibited for all web-scripts.
Each account configuration request is sent to the support team and than examined & processed manually via SSH secure protocol.

Email Questions

[Q] How do I configure my email client?
[A] Use the following addresses:
   POP3 - mail.folderhost.com, port=110
   SMTP - mail.folderhost.com, port=25
   IMAP - mail.folderhost.com, port=143

You will also need to check the box that asks if your server requires authentication.

[Q] How do I access my webmail account?
[A] To access your webmail account, simply type the following address into your browser and have your username and password ready: https://www.folderhost.com/webmail/

[Q] How do I block emails?
[A] All accounts come with email filtering software available through client area. If someone is harassing you or sending you unsolicited email, you can block them by using this program.

FTP Questions

[Q] How do I access my FTP account?
[A] You can use one of the following addresses: ftp.your_domain_name, ftp.folderhost.com, or 199.203.20.1.
You should connect using passive (PASV) mode.

[Q] What port number do I use for my FTP account?
[A] 21

[Q] What is the structure of my home directory?
[A] Your home directory has the following structure:

/your.domain.com/
\|-ftp/	(private ftp directory)
\|-ftpanon/	(public ftp anonymous directory)
\|-log/	(directory, that contains PHP errors log)
\|-www/	(web directory)

Your account can contain several sites under different domains - each site will be placed in the directory with the same name as the domain.

[Q] How guests can access my anonymous directory?
[A] Your anonymous directory (ftpanon) can be accessed via following address:
ftp://ftp.folderhost.com/users/your.domain.com/

MySQL Questions

[Q] How can I access my MySQL databases?
[A] Your can do it using phpMyAdmin at the following address:

https://www.folderhost.com/phpmyadmin/

[Q] How can I create a new database?
[A] You should go to the "Client Area" in main menu. Then go to the "Account Configuration", enter your username/password and submit the request for adding the MySQL database.

[Q] What name can I give to a new database?
[A] You can give any legal name you want, however, choosen name will be prefixed with your username (i.e. username_db1)